Consumer Electronics

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We have a sentry safe at our firemans club that we can't…

Customer Question
We have a sentry...

We have a sentry safe at our firemans club that we can't open. The person that had the combination and key passed away. Can you help me?

Technician's Assistant: What's the make/model of your device? How old is it?

S0310 A3521913 I don't know how old it is, But it looks pretty new

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

He died last month and I have tried nothing on it

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

I belive the key lock is pushed in

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 2 minutes by:
7/25/2017
Electronics Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,165
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 11 months ago

To obtain the master combination you will need to contact:

https://replacements.masterlock.com/lost-combo

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Customer reply replied 11 months ago
this is very disappointing!!! I already paid you for an answer and now you send me to somone else who wants more money to unlock it. My only recourse is to destroy the safe!!! If I do that I will not be buying a safe from Sentry.
Electronics Technician: Pete, Electronic Engineer replied 11 months ago

That unfortunately is the only correct answer to your question.

How you choose to proceed is up to you.

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Customer reply replied 11 months ago
I'd say you just lost several customers as I will contact several friends in our area and let them know how bad your service is
Electronics Technician: Pete, Electronic Engineer replied 11 months ago

Ok. Have a great day.

Pete.

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Customer reply replied 11 months ago
I have canceled my subscription to you
Electronics Technician: Pete, Electronic Engineer replied 11 months ago

Thank you for letting me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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