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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Consumer Electronics
Satisfied Customers: 2104
Experience:  maitenance tech at casto
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I put the combination in and the light comes on to indicate

Customer Question

I put the combination in and the green light comes on to indicate preceed but the door won't open
JA: What's the make/model of your device? How old is it?
Customer: i put the combination in and the green light comes on to proceed but the door won't open i can not find a model number bot it is a small sentr ysafe about 15 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: don't know what to try as I moved last year and cannot find the instructions
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Webb-Guy replied 2 months ago.

Hello, and welcome to JustAnswer .My name is ***** ***** I will be the one to assist you. Is this a safe your dealing with?

Customer: replied 2 months ago.
Expert:  Webb-Guy replied 2 months ago.

ok have you tried taking the batteries out and changing them out to see if they are just low?