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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18105
Experience:  Over 16 years of experience installing and repairing electronics.
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Our register has frozen.. reset it and no go..? it's a SAM4s

Customer Question

our register has frozen.. reset it and no go..? it's a SAM4s ER265B can youhelop?
JA: What's the make/model of your device? How old is it?
Customer: new 6 months only
JA: How long has this been going on? What troubleshooting have you tried?
Customer: first time.. staff have tried to reset it .. turned it off and on again
JA: Anything else you want the electronics expert to know before I connect you?
Customer: staff can't put anything through .. or open it. thanks
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What is showing on the display?

Customer: replied 2 months ago.
isn't there a troubleshoonintg guide for this product? doesn't appear to be .. I am not there so not sure what screen it doing.
Customer: replied 2 months ago.
sorry its too hard not being there .. I will need to get my staff to take it in to where we bought it
Customer: replied 2 months ago.
thanks
Expert:  Pete replied 2 months ago.

There is only the manual, which doesn't contain a troubleshooting guide:

http://www.cashregisterguys.com/files/ER-265_manual

If you can get the error code I can advise further on what fix is required.

Best,
Pete.

Customer: replied 2 months ago.
my money was taken and this was not answered? this system is not transparent. not happy at all!
Expert:  Pete replied 2 months ago.

You pay a deposit when you ask your question.
Your answer is posted above on your question page.
If you are unable to see it, check that you are logged in.

Customer: replied 2 months ago.
This is not a transparwnt process.
I will rate and malw a compliant about this service.
Expert:  Pete replied 2 months ago.

I am a user of this site just like you. I have nothing to do with accounts or billings.

We can reply back and forth as often as necessary until you are satisfied.