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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18127
Experience:  Over 16 years of experience installing and repairing electronics.
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I'm locked out of my Sentry safe modle s3871. can you help,

Customer Question

I'm locked out of my Sentry safe modle s3871. can you help
JA: What's the make/model of your device? How old is it?
Customer: Model is s3871 Make is Sentry Safe about 15 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: first time. I replaced batteries
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the safe appears to be completely dead
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

If the safe appears to be completely dead after replacing the batteries then you can use the override key.

If you have lost the override key then you will need to check that the battery contact terminals are clean and the batteries are working correctly to power up the digital lock.

Customer: replied 3 months ago.
what override key
Expert:  Pete replied 3 months ago.

The safe is supplied with an override key when new, to be used in the event that the digital lock fails.