How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5917
Experience:  Over 20 years electronics experience. How may I help you today?
63817454
Type Your Consumer Electronics Question Here...
Rusty is online now
A new question is answered every 9 seconds

I have just received a replacement lamp module ET-LAA310. I

Customer Question

I have just received a replacement lamp module ET-LAA310. I have replaced one before with no problems, but this one I can't make work. The only difference in the accompanying literature is the old one had the model (?) no. PLSL9088 and the new one has PLSL9088. Should that make any difference? James
JA: What's the make/model of your device? How old is it?
Customer: The projector is AE3000 purchased in 2011
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It seems the two nubs don't quite match up when I insert the new lamp. They line up on the old one. I am unable to start the screws to secure the module.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I'm not sure it needs an electronics expert, but that's all I know at the moment. I am really just wondering if there is a difference between the two numbers on the lamps.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 3 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 3 months ago.

Welcome. My name is ***** ***** experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

Do you still need help with this?
Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem. If this fixes the problem, please rate 3-5 stars. If the below doesn't fix the problem, please reply, and I will return your response as soon as possible. Rating negatively does not instigate a refund, but you can always request one from me if your problem is already solved. This is the initial stage of troubleshooting your device. Please reply when you get this, with your findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute. If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need the pin to get your electronics running again. For Marine, if you want two brands to work together, they must have NMEI ports. If not, let me know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make sure the belt is not too tight. It should lift 3-4 inches off of the deck, and not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
_________________________________________________________
** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

When we are finished, please don't forget to rate my service with you today with 3-5 stars so I can get credit for helping you. Rating does not close the question, and you can communicate with me at no extra charge.

Customer: replied 3 months ago.
I have been in contact with the company that sold me the lamp and it is being solved. Thank you, that's all.
Customer: replied 3 months ago.
I'm sure the service is excellent and the technicians are also. I just don't need this at this time.