How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

`-------------- I own a Samsung Galaxy tablet 10.1, and I

Customer Question

JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I own a Samsung Galaxy tablet 10.1, and I have lost the PUK and access codes. How can I get them back?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: About 5 to 10 years. On the back there are the figures:CE01680! It is 3G, WiFi 16 GB.
JA: Do you plan on doing the work yourself?
Customer: Yes, if it is just a matter of typing in some code. If screwdriver work, then I would not do it personally. [My name is*****]
JA: Anything else we should know to help you best?
Customer: No. Just tell me where to go to get practical guidance.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me who your phone provider is please? eg: Telstra, Optus

Thank you

Customer: replied 3 months ago.
Telstra -- I seem to have lost volume control.
Please cancel the call
Expert:  Richard replied 3 months ago.


Customer: replied 3 months ago.
No, I cannot go on. Sorry.
Expert:  Richard replied 3 months ago.

ok, let me know when you can please.