How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Neil Your Own Question
Neil, Engineer
Category: Consumer Electronics
Satisfied Customers: 3758
Experience:  NZ Certificate in Engineering Electronics & Computing 25 years exp
Type Your Consumer Electronics Question Here...
Neil is online now
A new question is answered every 9 seconds

My Garmin 500 turns on but remains with only Garmin Working

Customer Question

My Garmin 500 turns on but remains with only Garmin Working signal on the screen, and no buttons or combinations access the satellite page or the data page. What do you recommend?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It is the Garmin Edge 500, and I believe I bpuight it 4-5 years ago.
JA: What happened right before this popped up?
Customer: It was working fine on a ride last Sunday. I'm not sure I shut it off after the ride and then drove 300+ miles in the car. I don't know if this had any effect. When I got home, I turned it on, and this is the condition.
JA: What troubleshooting have you tried?
Customer: I tried turning it on and off. I held separate buttons as I turned it on. At one point, a page of data with small print appeared but did nothing, and any button I toucjed made a beeping sound. I haven't been able to access this page again. I also tried pushing the small black dot near the charging slot, thinking this might reset it.
JA: Is there anything else the GPS Technician should be aware of?
Customer: Not that I know of.
Submitted: 11 days ago.
Category: Consumer Electronics
Expert:  Neil replied 11 days ago.


Try a power up reset:

With the unit powered down:

  1. Press and hold Page/Menu, Start/Stop and Power at the same time.
  2. When the word Garmin disappears release the buttons