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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 18942
Experience:  10+ years
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Kindle won't release and open

Customer Question

Kindle won't release and open
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Customer: replied 1 month ago.
There is no power button on my Kindle. Just the release bar which I use to open it.My Kindle is 11-12 years old. Have no idea what the model number. Only has capacity to read books, nothing else.
Expert:  crash2199 replied 1 month ago.

The power button/switch is the same thing.

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.