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I am an older person with limited knowledge about any

Customer Question
Hi john, I am...
Hi john, I am an older person with limited knowledge about any electronics. I have a panasonic cordless kxtg 6531. the name co mes up on the screen when I am calling some one as Paula mitchell. I have
JA: What's the make/model of your device? How old is it?
Customer: I just texted that Info. I have changed my name. how do I do it on the phone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: changed name to Paula browne. how do I do this on my phone. #614(###) ###-#### thanks
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thanks k you.
Submitted: 5 months ago.Category: Consumer Electronics
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Answered in 45 minutes by:
6/15/2017
Electronics Technician: Nathan, Engineer replied 5 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,390
Experience: Managing Director at Pollinate Group LLC
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Electronics Technician: Nathan, Engineer replied 5 months ago

Hello Paula,

that information which shows on other peoples phones when you call them is not a function of your panasonic system.

This same information would show whether you had a panasonic phone or any other phone, motorola, att, etc.

The information they see is called Caller ID, and that is a function of your telephone company, it has nothing to do with your actual phone equipment in your house.

This is related to the name on your phone service account. To change it, you would need to call the phone company who provides your landline home phone service and ask them to update the billing and account name information. Once they have done that, then the outgoing caller id information will change, and the people you call will see the updated name.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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Customer reply replied 5 months ago
Thank you Nathan. You where very helpful. I will keep your name for future. Thanks. Paula
Electronics Technician: Nathan, Engineer replied 5 months ago

You're very welcome, Paula!

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Customer reply replied 5 months ago
I do not know what top of the credit is but Nathan gets rhe roo for me
Electronics Technician: Nathan, Engineer replied 5 months ago

Thank you very much, Paula.

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Nathan
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,390
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Experience: Managing Director at Pollinate Group LLC

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