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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 20199
Experience:  10+ years
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I have an issue with using my tablet do to the fact that it

This answer was rated:

I have an issue with using my tablet do to the fact that it is always blurry.
JA: What's the model of your device? How old is it?
Customer: it is a Sony. its about 10 to 12 months old
JA: What have you tried so far with your Android device?
Customer: I tried to factory reset it but that did not help. still blurry.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

If a factory reset did not fix the issue then it is a hardware issue with your tablet because the factory reset would fix all software issues.

Is the tablet under a year old?

Customer: replied 4 months ago.

Great!

The tablet is under warranty and it can be repaired by Sony.

Since it is a hardware issue, it will need to be repaired under warranty by Sony. Please call 1-***-***-**** to start the warranty repair process.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

crash2199 and 4 other Consumer Electronics Specialists are ready to help you
Customer: replied 4 months ago.
o.k. thank you for your help.