Electronics Repair Questions? Ask an Electronics Technician
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If a factory reset did not fix the issue then it is a hardware issue with your tablet because the factory reset would fix all software issues.
Is the tablet under a year old?
The tablet is under warranty and it can be repaired by Sony.
Since it is a hardware issue, it will need to be repaired under warranty by Sony. Please call 1-***-***-**** to start the warranty repair process.
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