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Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12459
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Thanks, I hope you can; I've a Panasonic digital cordless

Customer Question

Thanks, ***** ***** you can; I've a Panasonic digital cordless phone, Model KX-TG8412C; I haven't used it in a while but it was in good working order. I can make calls but the ringer doesn't work even though the volume is set to high. I've a dial tone but when someone calls, it doesn't ring.
JA: How old is the phone?
Customer: I'm looking at the operating instructions and trying to determine a date.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Ensuring that I don't have the phone set to night mode but quickly noticed the ringer icon had a 'strike through' even though I've never disabled the ring.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that's it and'd be most grateful; the phone is older but I changed to a different model but there wasn't a problem w/the phone
Submitted: 3 months ago.
Category: Consumer Electronics
Customer: replied 3 months ago.
The phone number I've provided is my home phone, I don't have a cell.
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, are you able to call youor home/Panasonic number using your mobile phone? ...even if it does not ring, is there any indication of an incoming call?

Customer: replied 3 months ago.
No worries, waiting..I don't have a cell/mobile phone; yes, I called a friend, requested she call me back which she did; shows her name on the incoming call but no ringing; can choose a ring tone; just able to call out, that's it.
Customer: replied 3 months ago.
No thanks re the call as I've already paid but appreciate the offer.
Expert:  Louie replied 3 months ago.

Click HERE. If have not been tried/done, can you please try programming the handset for maximum 'ringer volume' ?

Customer: replied 3 months ago.
I have volume set at its highest.
Customer: replied 3 months ago.
As I'd mentioned above, I quickly noticed the phone icon had a 'strike through'; I definitely didn't set the ring to mute. Can I cancel out of that??
Expert:  Louie replied 3 months ago.

A final test and attempt to "... ring to mute...cancel out..."

Kindly request another call from your friend.

When "...she call...back...shows her name on the incoming call but no ringing...", push the handset's joystick ▲/UP a couple of times.

Please post back results / observations of the above once tried.

Customer: replied 3 months ago.
I would do that but it's very late and she's gone to bed.
Expert:  Louie replied 3 months ago.

Yes please and when conveniently able.

Customer: replied 3 months ago.
I will ask her tomorrow and thanks. *****'ll say g'night now.
Expert:  Louie replied 3 months ago.

Cheers.

Expert:  Louie replied 2 months ago.

Hi again,

Any update?

As posted above; "...push the handset's joystick ▲/UP a couple of times...."