Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Who did you call to make this request?
I don't know what you are saying no to.
For callerid to work on the directv system, the "main" box (usually the genie DVR) has to be plugged into the phone line. Do you have it connected to a working phone line in the house (one that would show caller id on a phone plugged into it)?
That is the problem then.
They can't get caller id over wifi, it must have that wired connection.
Once that is in place, it should work. You may have to go into the dtv menu options though and turn on caller id or phone to make sure the feature is enabled.
Assuming your dtv box models do support caller id, as long as the phone line is plugged in, it will give you the caller info on the tv.
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