How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

Our decoder has been giving trouble lately. We have to

Customer Question

Hi our decoder has been giving trouble lately. We have to unplug it more and more often
JA: What's the make/model of your device? How old is it?
Customer: I can only make DG on the front of it . We have had this for quite a few years now
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have rung sky as we have had this trouble and they have sujested we pull the plug wait for a WHILE and plug in and try again which works for a while but the trouble is getting worse
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Yes we got a message on the TV that the main drive was not working
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me the exact message you get please on the decoder when it fails?

Thank you