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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17925
Experience:  Over 16 years of experience installing and repairing electronics.
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Door won't open, but light is and says proceed,

Customer Question

door won't open, but light is green and says proceed
JA: What's the make/model of your device? How old is it?
Customer: sku#100518607 bought 07/04/15
JA: How long has this been going on? What troubleshooting have you tried?
Customer: last week, tried and it happened we tried for a half hour finally heard bolt release and it opened. tried again today and can't get in. before last week it opened immediately
JA: Anything else you want the electronics expert to know before I connect you?
Customer: very irritated!!!
Submitted: 4 months ago.
Category: Consumer Electronics
Customer: replied 4 months ago.
is anyone working on this?
Customer: replied 4 months ago.
cancel request, taking too long. I will call customer service. do not charge my credit card.
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

If the light is green but the safe door won't open the the lock mechanism may be stuck.

Try jiggling the door and hitting it with a rubber mallet to help loosen the mechanism.

Let me know if that works?

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