Electronics Repair Questions? Ask an Electronics Technician
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Bear with me as I review your concern.
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The described symptom would be an internal hardware issue particularly of the non-corrective results of "...Unplugged the unit, re-pugged, hit the eject button..."
Are you then considering a DIY (do-it-yourself) repair approach?
With the unit unplugged, carefully open the top cover to expose the mechanism.
Take and post back clear pictures of the left side assembly.
These pictures would then serve as common reference.