Electronics Repair Questions? Ask an Electronics Technician
Hi! My name is ***** ***** I will be assisting you. Let's get started!
The only way to bypass the lock screen is to perform a factory reset on the iPad..
From a computer, go to icloud.com/find
If prompted, sign in with your Apple ID
Click All Devices at the top of your browser window.
Select the device you want to erase.
Click Erase [device] to erase your device and its passcode.
Now you can restore from backup
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
It has been a while since we spoke last but it appears the issue has not been resolved.
Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.