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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 19945
Experience:  10+ years
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How do I reset my new I pad passcodes, New 20 17 9.7, My

Customer Question

How do I reset my new I pad passcodes
JA: What's the make/model of your device? How old is it?
Customer: New 20 17 9.7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My pass code not recognized. Says disabled try again 5 min, 15 min., 1 hour
JA: Anything else you want the electronics expert to know before I connect you?
Customer: That's it. Thank you.
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

The only way to bypass the lock screen is to perform a factory reset on the iPad..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

Expert:  crash2199 replied 4 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 3 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.