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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Accidentally pressed Closed Caption. How do I turn it off?

Customer Question

Accidentally pressed Closed Caption. How do I turn it off?
JA: What's the make/model of your device? How old is it?
Customer: Panasonic TC-L42U25 2010
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 20 MINUTES AGO. I found a menu that has CC on it, but no way to turn it off.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Louie replied 4 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the original Panasonic remote that came with the TV in use?

Customer: replied 4 months ago.
I also use the Comcast remote, but only the original Comcast remote goes to the menu which has Closed caption on it.
Expert:  Louie replied 4 months ago.

Sorry but confused; which Closed Caption feature was inadvertently enabled; that of the TVs? ...or the Comcast cable box?

Customer: replied 4 months ago.
I had a long session with you tonight and a tech was supposed to call me. I supplied my credit card information. No call What has happened. William H. Wood
Expert:  Louie replied 4 months ago.

Yes on the Premium Service / Phone Call soon as the system has cleared the "...Status: ... failure..."

Still and as inquired above; which Closed Caption feature was inadvertently enabled; that of the TVs? ...or the Comcast cable box?

If the Comcast cable box, what is its model number please?

These information would serve as common reference.