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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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How do i log on to internet, brand new macbook pro forgot

Customer Question

how do i log on to internet
JA: What's the make/model of your device? How old is it?
Customer: brand new macbook pro forgot password
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just got to my home in florida from chicago don't know password ***** its a new computer
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no just my password
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 4 months ago.


Do you need assistance with your wireless password? If so, may I ask for the brand and model name of your wireless modem or router?

Thank you,


Customer: replied 4 months ago.
Customer: replied 4 months ago.
tp-link_4bb7 archer
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That's a DSL modem. Signing in to one is not simple.

Do you know the name of your DSL service provider?

And, do you have any other connected computers or other devices around?

Customer: replied 4 months ago.
another Mac Pro
Expert:  Russell H. replied 4 months ago.

Good. What MAC OS X version is on the Mac Pro, please?

Expert:  Russell H. replied 4 months ago.

And even more necessary to be asked:

Is the Mac Pro connected by wireless/WiFi, or is it running on an Ethernet network cable directly to the DSL modem/router?