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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37548
Experience:  Over 20 years fixing Electronically devices
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I have a Levono Upright Computer and am operating System 10

Customer Question

My name is***** have a Levono Upright Computer and am operating System 10 I downloaded some recipes for my neighbor when I got a message that my computer is locked, and I ccan't close it down.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Lenovo Idea Centre Desktop
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I was downloading some recipies for my neighbor when I got this message from Microsoft that my computeris locked down and I cant turn it off
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I paid a bill to geek a bout 2 months ago I believe thru Best Buy
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 4 months ago.

You seem to be a victim of ransomware. Don't be alarmed, but don't give out your credit card number to someone who claims they can fix it. It's a scam.

You want to unplug your computer to shut it down. Wait 10 seconds, and hold the F8 key down while you boot it back up. Select safe mode with networking.

Click here. Install Ccleaner, and run the program (choose the free version). This should find the ransomware and remove it for you. Run a virus scan with your antivirus software, and then reboot your computer. Tell me if it's still locked.

Expert:  Richard replied 4 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know