Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
You seem to be a victim of ransomware. Don't be alarmed, but don't give out your credit card number to someone who claims they can fix it. It's a scam.
You want to unplug your computer to shut it down. Wait 10 seconds, and hold the F8 key down while you boot it back up. Select safe mode with networking.
Click here. Install Ccleaner, and run the program (choose the free version). This should find the ransomware and remove it for you. Run a virus scan with your antivirus software, and then reboot your computer. Tell me if it's still locked.
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