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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11059
Experience:  8+ years of professional experience
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I purchased a book and paid for it and got errer mes. when

Customer Question

I purchased a book and paid for it and got errer mes. when they downloaded it
JA: What's the make/model of your device? How old is it?
Customer: where do I find this
JA: How long has this been going on? What troubleshooting have you tried?
Customer: went to nook and can not find order
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

If your B&N or your Nook account, do not show the book as purchased, I suggest that the error message may regard the book purchase not having 'gone through' properly. It may require that the purchase be done again, properly. That way it will be available to download, once you can confirm the purchase in your Nook account - be sure you

A. purchase from, and also

B. that you are logged into your Nook or account, when you check on the purchase's status, and when you try to download the book also.