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If your B&N or your Nook account, do not show the book as purchased, I suggest that the error message may regard the book purchase not having 'gone through' properly. It may require that the purchase be done again, properly. That way it will be available to download, once you can confirm the purchase in your Nook account - be sure you
A. purchase from barnesandnoble.com, and also
B. that you are logged into your Nook or barnesandnoble.com account, when you check on the purchase's status, and when you try to download the book also.