How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eddie Your Own Question
Eddie
Eddie, Home Improvement Contractor
Category: Consumer Electronics
Satisfied Customers: 836
Experience:  owner of Island Pro-Craft
90350505
Type Your Consumer Electronics Question Here...
Eddie is online now
A new question is answered every 9 seconds

My safe won't open

Customer Question

my safe won't open
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Eddie replied 4 months ago.

Hi .........I don't know if you have maintained it by lubrication ........but it may have seized up ................if you have a rubber mallet or a hammer you can put a towel around to give it a few good taps around the perimeter and see if that does the trick

Thanks

eddie

Customer: replied 4 months ago.
it didn't work
Expert:  Eddie replied 4 months ago.

are you able to change the battery from the outside of the safe?...............and do you have the key that goes with this model?

Customer: replied 4 months ago.
i have key
Expert:  Eddie replied 4 months ago.

okay we are going to try this two ways ...........hopefully it will be a simple fix

with the key, turn it to make the cylinder pop up and then remove it before entering the combination and try

Next leave the key in and turn and at the same time turn the handle

push and pull on it to try and release the gasket

are you hearing any beeps or seeing any icons?

do you have the manual for the safe?