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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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My acer laptop won't recognize my password, and I can't get

Customer Question

My acer laptop won't recognize my password, and I can't get in
JA: What's the make/model of your device? How old is it?
Customer: Aspire V3--3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just this morning when I turned it on. Tried to reset the password ***** creating a password ***** Entered a new password--ERROR message. Tries pressing the caplock. Now on the same computer but with another user.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NO
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me the version of windows you are using?

Thank you