Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

Do you know anything about Genie Silent Max 1000 garage door

Customer Question
openers? JA: What's the make/model of...
Do you know anything about Genie Silent Max 1000 garage door openers?
JA: What's the make/model of your device? How old is it?
Customer: Genie Silent Max 1000 Revolution series and about 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It jut happened today. When I came home and closed the door, it seems to slam down, which surprised me. When I just went to open it, it only opened about 3 inches and there is a red light blinking on the main consol.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I've tried releasing the cord and opening myself, but I'm not strong enough I guess. I can't get it open. I am open to working on it if I know what to do. I HAVE to have it work so I can go to work tomorrow. Obviously I am single 68 year old but pretty strong. (female)
Submitted: 11 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
1/29/2017
Electronics Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11,727
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if the door may have slammed shut owing to an insensitive door-closed sensor.

That might have (at worst, but by the sound of it) damaged the door a trifle. It might indeed be hard to get it open for tomorrow's work.

Now, when you crank it open by hand, how far open does it get, from a closed position, before the door stops cranking and resists further opening (do not force it... that could damage it worse. Perhaps... let's be cautious for now...) ?

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I don't know what you mean by "crank by hand". There's nothing to crank. I can't lift it. I should be able to because I'm not weak but I can't get it open any further. When it closes, it closes nice and smooth now but when it opens, it opens about 3 inches and a red light is blinking on the consol.
Customer reply replied 11 months ago
It didn't slam like it was dropped from a great distance. Just kind of like if you were doing it by hand and pushed it down to hard.
Customer reply replied 11 months ago
When it closes now, it closes nice and smooth like it's supposed to (from 3 inches anyway!)
Electronics Technician: Russell H., Service Tech replied 11 months ago

There is always a crank to crank up a garage door by hand.

Don't try lifting it yourself!

Look for a crank on the opener, perhaps.

Or, on either side of the door, where it goes in its track along the wall.

Try cranking open the door. If it doesn't 'bind' or resist distinctly at any point, and you get it open, then all's well enough for your getting to work tomorrow... let me know how it goes.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I will go out and look but I've never seen anything like that on the door. BRB
Electronics Technician: Russell H., Service Tech replied 11 months ago

Look carefully. Getting to work tomorrow depends on it.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
There is no crank anywhere.
Customer reply replied 11 months ago
I can see wires wound up on either side of the door but they don't attach to a crank.
Customer reply replied 11 months ago
There is a release on the track that would let you open the door manually but no crank.
Customer reply replied 11 months ago
I am desperate. The red light blinks when I put the door in open mode. That must tell me something.
Customer reply replied 11 months ago
A red light on the console.
Electronics Technician: Russell H., Service Tech replied 11 months ago

Which light is red, and blinking, on your opener, please?

Release the door, and then try to pull it open manually. That might work... but don't force it.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
The light to the right (if you are looking at the opener from the front) of the square and two triangle shaped buttons. I will try releasing it. I did let my friend borrow my car right before I used it the last time but I don't think she hit anything. CRAP. I hope not. BRB will try to open it.
Customer reply replied 11 months ago
When I try to open it, it seems to be catching on this white roll of stuff about 4 inches long that looks from the ground like Styrofoam packing stuff only cylindrical.
Electronics Technician: Russell H., Service Tech replied 11 months ago

That might be padding that got into the track.

Is there any such padding anywhere else along the track that the door rides on/in ?

If not, it's non-essential, it's good that you spotted it, and remove it - without tearing it, though - and see if that helps.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
In a U Tube Video this is one of the comments after a video showing my problem.
The belt bullet (white plastic catch) is wedged between the rail and a shield where the belt pulley is located. I am going to have to let the tension off of the belt before I can dislodge the belt bullet. The belt tension prevents me from being able dislodge the bulletI don't have any problem with tension. It seems like the belt has plenty of play in it.
Electronics Technician: Russell H., Service Tech replied 11 months ago

Move the belt into the best position to remove it, then pull it out, is my advice. But you can follow the YouTube vid. if you wish to.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
The white thing is supposed to be there. It is on the end of the belt and feels like it is supposed to go inside the mechanisim at the end of the track. I can put my fingers into where I think it is supposed to go but I'm not going to try to stuff in there while the door is trying to open.
Electronics Technician: Russell H., Service Tech replied 11 months ago

Then don't! sounds unsafe to your fingers.

Perhaps you need to call Sears Home Services, their garage door opener division. ?

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I guess I will call my boss and tell him I will be late.....at best.
Electronics Technician: Russell H., Service Tech replied 11 months ago

It sounds as if I cannot help you further... I regret that.

Would you like to ask me about anything else about this problem?

OR would you prefer to have a chance at another Expert's opinion, at no extra charge?

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I don't think anyone is going to be able to help me. As far as the charge. How much is it? I can't even get the thing to lift past about 4 inches with the pull handle disengaged. It should be easy to open . I am at a loss.
Electronics Technician: Russell H., Service Tech replied 11 months ago

I don't think you'll be charged if no-one here can help you.

As for Sears Home Services... ask them about their charges, and describe your problem.

(I don't know your region... or I'd cite their phone #.)

I have Opted Out, in case another Expert here can help better than I did.

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I don't need 24 hours. I need NOW
Ask John Your Own Question
John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
227 Satisfied Customers
Experience: I am here to help you!

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

11,727 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Have a Sony 2012 audio device: RDP X200ip. A cell phone
Have a Sony 2012 audio device: RDP X200ip. A cell phone docking device. My new iPhone 8 Plus has no USB docking device however the back of the RDP X200ip has an avail audio in plugin. No suck plug in … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I have Xfinity/Comcast and have a 20 digit pin number to
Hi! I have Xfinity/Comcast and have a 20 digit pin number to access it. Is there any way to get a pin that is usable now (first time ever!) with my smart phone? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have a Panasonic KX-TGF380 phone system and the time is
I have a Panasonic KX-TGF380 phone system and the time is off by exactly 1 hour. I am the eastern time zone, so how can i change the time by 1 hour? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
DUringthe recent compromise of some systems our safari was
DUringthe recent compromise of some systems our safari was down & i noticed webroot;s icon on upper right screen was gone. When safari came backlit was still missing, & in trying to figure it out, I e… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I paired Snapbridge OK with a new Nikon Coolpix B500 and my
I paired Snapbridge OK with a new Nikon Coolpix B500 and my Samsung Galaxy S8. I can share images OK over the phone on email. But when I select Messages on the Snapbridge app, the photo does not attac… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I need my Roku pin number. TCL. Several old pin #
I need my Roku pin number JA: What Roku model do you have? Customer: TCL JA: What have you tried so far with your Roku media player? Customer: several old pin # JA: Anything else you want the Video Ex… read more
Harry
Harry
519 satisfied customers
Just lost the contact. I need to configure a remote control
just lost the contact . I need to configure a remote control to my tv toshiba … read more
Harry
Harry
519 satisfied customers
We bought a Panasonic KX-TG175C SK Bluetooth cordless phone
hello! We bought a Panasonic KX-TG175C SK Bluetooth cordless phone for my mother, to connect with her Bluetooth hearing aides. We followed the instructions for connecting her hearing aides to the base… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Ow can i pair a panasonic cxc 1495 remote to the avhp6400
ow can i pair a panasonic cxc 1495 remote to the avhp6400 radio … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
How do I unblock a number. Pasonic. Nothing. No just unblock
How do I unblock a number JA: What's the brand and model of your product? Customer: Pasonic JA: What have you tried so far? Customer: Nothing JA: Anything else you want the Electronics Expert to know … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I need a user manual for cordless phone system KX-TGD533W.
I need a user manual for cordless phone system KX-TGD533W. Can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Can I buy spare parts, like propeller blade protectors? The
can I buy spare parts, like propeller blade protectors? … read more
Harry
Harry
519 satisfied customers
I have an Armitron watch and need an instruction manual.
I have an Armitron watch and need an instruction manual … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I need the user manual -- service manual for the RoameR 220
I need the user manual -- service manual for the RoameR 220 mhz tranceiver … read more
Harry
Harry
519 satisfied customers
Have a kenwood spectrum ls-p9300 stereo I bought way back
Have a kenwood spectrum ls-p9300 stereo I bought way back while in Japan. the speakers are finally giving out. is there a way to keep the stereo (love it) and set up a blue tooth? stereo TO blue tooth… read more
Louie
Louie
Technician
Associate Degree
4,540 satisfied customers
I have a JVC D1ILA projector model DLA-x30bu Could you tell
I have a JVC D1ILA projector model DLA-x30bu Could you tell me what the price of them are. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My Panasonic camera built in memory is full how can correct
My Panasonic camera built in memory is full how can correct this,nothing is showing up on my cards … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have been looking for a floppy disc JU256AO78PC. It runs a
Hi, I am Teddi. I have been looking for a floppy disc JU256AO78PC. It runs a Melco Premier computer for embroidery … read more
Expert
Expert
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x