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Martin, Engineer
Category: Consumer Electronics
Satisfied Customers: 4944
Experience:  16 years, include works in aluminium plant, industrial machinery, military weapons, programming
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JA: What's the make/model of your device? How old is it?
Customer: IT'S OLD! dsc w560
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried cleaning and reinserting and the recovery tool sony has. The computer wobn't read it
JA: Anything else you want the camera expert to know before I connect you?
Customer: no

Hi. First do not record anything more on that memory stick and do not format it.

Do you still have goot photo you miss on that memory stick?

Can you still see them on the camera or is that only a problem on the computer side?

What do you use ont he computer, a memory card reader or the computer slot directly?

Can you tell me what is the type of memory stick (what is wrote on it)?

Customer: replied 8 months ago.
the reason I am contacting is I want to keep the photos. it is a Sony Memory Stick 8GB Pro Duo Mark 2. When i insert in the camera I get an error message. Reinsert memory card. I usually access the card via the camera.

Look like the card corrupted physically. hopefully only the file system did.
Here is a software that can scan the card and extract data to reconstruct corrupted data (fully but in some case partially). It is a very long process because it often read blocks many time and do an average.
Once you get enough picture back, if only the file system was corrupted, you may be able to re-use it after a format in the camera.

Customer: replied 8 months ago.
That software is $25 to use. I tried downloading the free version but it won't work for me. it freezes.

Do you mean it froze as being non responsive or seemed to take too much time. Because that kind of scaning app take hours to scan cards, i usually start them before going to bed and sometime they have not yet finished in the morning.

Perhaps you can test it on someone else PC with better luck. You may also try to disable any OS update capability when you are doing this, like unplugin the internet. Make sure you also have a good amount of free ram and free disk space.

Customer: replied 8 months ago.
It freezes on the install on my laptop. I can try ot tomorrow on another PC. but even if it downloads I'm not paying another $25 for an app that may or may not work.

The app in demo mode allow you to see how much data it can recover, you just can't save it. Sadly there is not much good program that allo to scan unmontable volume.

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