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John, Engineer and electronic enthusiast for more than 12 years.
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I have a suface pro 3 It keeps telling me my printer is off

Customer Question

I have a suface pro 3 It keeps telling me my printer is off line. it is on. my other devices can print but not this one
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: one finger type it is an envey 7640. we could print until a new router was put in. all other computers see the printer. but the surface just tells me it is off line
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since the router was changed this morning. I tried running the print manager and punching every thing I could think of but I do not get along with win. 10
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I.m not smart enough to know what..sorry
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you already tried disconnecting and reconnecting the printer to the wireless network? This is usually accomplished using the buttons and display on the printer itself (not your computer).

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