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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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In a stupor moment I changed my computer login password but

Customer Question

In a stupor moment I changed my computer login password ***** never wrote it down and now I forgot it and I can't get onto my computer
JA: What's the make/model of your device? How old is it?
Customer: It's an Acer Aspire V it's about 2 or 3 years old I can't remember exactly when I bought it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've tried to reset the computer I don't know how to do that I've tried multiple multiple passwords that I normally use I just need to reset the whole computer I don't have anything on here that I'm concerned about losing
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please which version of windows you are using?

Thank you

Customer: replied 9 months ago.
Windows 10
Expert:  Richard replied 9 months ago.


Above the password ***** you will see either your name or an email address

Can you tell me what this is please?