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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17626
Experience:  Over 16 years of experience installing and repairing electronics.
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Forgot password need to update my debit card cant purchase

Customer Question

forgot password ***** to update my debit card cant purchase anything
JA: What's the make/model of your device? How old is it?
Customer: play station about 1 year or less
JA: How long has this been going on? What troubleshooting have you tried?
Customer: im sorry playstation 4
JA: Anything else you want the electronics expert to know before I connect you?
Customer: something going on with my debit card i know its good
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

You can use the following method to reset your password:

1. Select (PlayStation™Network) > (Sign In).

2. Select [Forgot your password?] from the sign-in ID (e-mail address) and password *****

3. Enter your sign-in ID (e-mail address) and birth date.

4. Reset your password ***** a PC.

An e-mail message is delivered to the address that you used as your sign-in ID. Follow the steps in the e-mail message to reset your password ***** a PC.

Expert:  Pete replied 7 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.