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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Iam having trouble logging on, And I ordered books on Amazon

Customer Question

Iam having trouble logging on , And I ordered books on Amazon and I don't se them...
JA: What's the make/model of your device? How old is it?
Customer: old!
JA: How long has this been going on? What troubleshooting have you tried?
Customer: how do find the make &model i think i got in 2009/10?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no ty
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  GeekGal replied 6 months ago.

Hello! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers and printers. I would be happy to help you with this. It sounds like have two different issues. What are you having trouble logging on to? A Kindle? You should be able to find the serial number and model number by logging into your Amazon account using the link below:

On the page that appears next, you will see a CONTENT Tab and a DEVICES Tab. On the DEVICES page you should see your Kindle listed with a serial number and a model. Please let me know what you see there.