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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 24535
Experience:  Managing Director at Pollinate Group LLC
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I have no sound, Fw32d06f bought 09/16, Just started checked

This answer was rated:

I have no sound
JA: What's the make/model of your device? How old is it?
Customer: Fw32d06f bought 09/16
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started checked the menu on screen for sound setup
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No thanks

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Hello Deborah,

Could you tell me if this is happening on all inputs (cable/satellite, dvd, games/apps, etc)?

Customer: replied 6 months ago.
Just the tv
Customer: replied 6 months ago.
Are you there

Yes I"m here, but I need to know what specific input.
How are you getting your tv channels? Antenna, basic cable, cable/satellite box?

Customer: replied 6 months ago.
The tv works there is just no sound
Customer: replied 6 months ago.
We have cable

Yes I understand that. But I need to know what INPUT you are using for the source of your tv channels.

Is there a cable BOX?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
Do you want me to restart the cable system

Yes exactly, this is most likely a box issue,

unplug power to the cable box for 60+ seconds

then replug, give it a few more minutes to start back up, and let me know if that helps.



Customer: replied 6 months ago.
That worked thanks

Great! Glad that did the trick for you.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


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