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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I bought a sony xbr700d android tv and a snoy ct790 sound

Customer Question

I bought a sony xbr700d android tv and a snoy ct790 sound bar and i cant seem to get them to work althought the instructions are simple, I get boged down because the rspose last takes up to 2 min, what is wrong
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: it is a 2016 brand new xbr55x700d and a ct790 sound bar
JA: How long has this been going on? What troubleshooting have you tried?
Customer: from the time I opened the box , no sucess in getting it to work, I am ready to return the whole thing, seems super complex?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no just that I am totally frustrated, I consired my self to be technically well informed, I have never encountered a situation like this.
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.
I will help you now.

How are you connecting the tv to the soundbar? HDMI?