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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5916
Experience:  Over 20 years electronics experience. How may I help you today?
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My Firefox almost always starts out with a block

Customer Question

Hi John, I'm Kent. My Firefox almost always starts out with a block reading---this is embarrassing, Firefox is having trouble recovering your windows and tabs. Then, I have to start it up again.
JA: What's the make/model of your device? How old is it?
Customer: Sorry, it wouldn't let me finish, #1 is above. #2 During operation, Firefox blocks me with a message reading---Firefox is not responding, had a problem and has crashed...nothing will get it back without shutting it down and starting again. #3 Over and over again even though I've checked the box to keep signed in, I'll have to start over again with address and password. #4 The server icons and others, including Geek Squad's, is supposed to open with double clicks, but do not. I pray for your indulgence and patience, I'm disabled, and new at all this. It's an HP PC, about one year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a month, not much troubleshooting lately.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just please, for whatever work we do, don't permuit my favorites nor bookmarks to be deleted
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 9 months ago.

Do you still need help with this?