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technicalcat, Engineer
Category: Consumer Electronics
Satisfied Customers: 1957
Experience:  Technician at LocalTechShop
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Have chromebook C720p when trying to hook to my tv via hdmi,

Customer Question

have chromebook C720p when trying to hook to my tv via hdmi, all i get is the wallpaper image. how do i stream to my tv?
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: vizio m series 4k
JA: How long has this been going on? What troubleshooting have you tried?
Customer: never did get it to work looked up internet solutions that said try using F5 key, another said hit F$ key . neither work
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Do you have your display settings to extended desktop or mirror display?

Customer: replied 7 months ago.
Don't know - how do i do that
Customer: replied 7 months ago.
Just paid $ 35 ,why do i need to pay more?
Expert:  technicalcat replied 7 months ago.

I sent an offer for phone support, because it makes things a lot faster and easier when dealing with the chromebook. If you don't want phone support, please try the steps below and let me know results:

To adjust your external display:

  1. Click the status area, where your account picture appears.
  2. Click Settings .
  3. In the "Device" section, click Display settings.

From here, you can identify displays or adjust their location.

  • Mirror the display by pressing Ctrl and (or F4).

Customer: replied 7 months ago.
The tv setting remains unresponsive by pressing Ctrl or F4
Customer: replied 7 months ago.
this is getting nowhere. just refund my money and i will try some other solution
Expert:  technicalcat replied 7 months ago.

Are you able to get into Display settings? if so, please tell me what you see. thanks.

Customer: replied 7 months ago.
34;Manage Display" box
with the following
-Options (unresponsive}
-resolution (can adjust)
-orientation (can adjust)
-tv alignment (unresponsive)
Expert:  technicalcat replied 7 months ago.

this is why I was suggesting phone support, because the layout of the settings can change across different books and displays.

What you are looking for is a setting to MIRROR the display and/or a setting to turn OFF unified desktop mode. If you notice your cursor on the external monitor when you move it well off the main screen, this will confirm that the problem you are having is that your displays are extended and not mirrored. Also, understand you can and many people do use their monitors like this, as it gives you the ability to put different windows on the two screens, which is what most people want (as opposed to mirror).

Customer: replied 7 months ago.
I am not going to pay more for a phone call. If you are unable to provide a solution via the web, I doubt that you can give it over the phone.
Again, this is just a waste of time. Just cancel everything and refund my money. Thankyou

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