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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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I'm trying to rent a movie but it keeps coming up with the

Customer Question

Hi, I'm trying to rent a movie but it keeps coming up with the code (SRM-8) I talked to someone at media com last night and they said that someone would call back but didn't here from anyone so thought i would try this!
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Yes that is the code. HITRONITECHNOLOGIES?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Tried about a month ago and then last night. tried rebooting
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Yes, last night when I talked to someone they said they sent a signal to my Tivo and that they didn't think the trouble was on my end.
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 7 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 7 months ago.

Do you still need help with this?

Customer: replied 7 months ago.
No I don't. Have been charged 24.00 anyway. Mediacom answered my question.
Expert:  Rusty replied 7 months ago.

I'll send you to customer service for a refund. Don't rate this service or you may not be able to be refunded.