How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Ewing Your Own Question
Eric Ewing
Eric Ewing, IT Pro
Category: Consumer Electronics
Satisfied Customers: 211
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
93256567
Type Your Consumer Electronics Question Here...
Eric Ewing is online now
A new question is answered every 9 seconds

I have a tungsten E 2 and need software and hot snyc

Customer Question

I have a tungsten E 2 and need software and hot snyc suggestions
JA: What's the make/model of your device? How old is it?
Customer: it is a PN20U7A6R73B TNAT I GOT FROM EBAY last week new in the box
JA: How long has this been going on? What troubleshooting have you tried?
Customer: all that I could find. when I plug in the cable the pc and device will not connect
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, I just need it to work
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 6 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 6 months ago.

Do you still need help with this?

Customer: replied 6 months ago.
`I STILL DO NOT HAVE ANY IDEA WHAT TO DO NEXT. YOUR ANSWERS WERE NOT SENT. I'M STILL WAITINS FOR AN ANSWER AND I PAID FOR RESULTS. ???
Expert:  Eric Ewing replied 6 months ago.

Hello! Wow, the Tungsten E2 brings back (great) memories. I loved that device!

Palm went out of business several years ago, but their software can still be found and generally works well with the newest versions of Windows. You can currently download Palm Desktop 6.2.2 from this link:

https://dl.dropboxusercontent.com/u/71661802/PalmDesktopWin62.exe

Using that newest version of the software should eliminate any sync problems you were seeing. If you have any further questions, please let me know!