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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37545
Experience:  Over 20 years fixing Electronically devices
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I have turned on my TV after a year of not using it. Just

Customer Question

i have turned on my TV after a year of not using it. Just trying to use it as a monitor for my lap top. Can't get any volume and the input button doesn't work. Stuck on tq.?
JA: What's the make and model of your tv, and has turning it on been a problem in the past? What confuses you?
Customer: NS-24E2000NA14 . No problems in the past.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: No trouble shooting at all.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No thanks
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 8 months ago.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Expert:  Aric replied 8 months ago.

Are you able to get the Input to change on the set?

Customer: replied 8 months ago.
Same problem.It says no signal.Bear in mind, I only have HDMI cable plugged in and then into my laptop
Customer: replied 8 months ago.
Are you there?
Expert:  Aric replied 8 months ago.

Okay, I have no way of knowing what Input you have the TV set to. You said you could not change the input before. Can you physically change the Input setting on the TV please?

Expert:  Aric replied 8 months ago.

Are you still there?

Customer: replied 8 months ago.
I have the HDMI cable plugged to the input on the tv.The message on the screen, says no signal change input but it wolet me
Expert:  Richard replied 8 months ago.

Hi there

Do you still require assistance with this?

Please let me know