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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 24523
Experience:  Managing Director at Pollinate Group LLC
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I cannot open our safe. I believe the battery is low, Se try

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I cannot open our safe. I believe the battery is low
JA: What's the make/model of your device? How old is it?
Customer: Se try V360 small safe. Serial M375993. I have no papers on it. Have had it a long time
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I den' have to go into it for about 11 months
JA: Anything else you want the electronics expert to know before I connect you?
Customer: How can I open it?

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

You can change the battery without having to first open the safe.

Just below the keypad is a flat rectangular area.

On that, you'll see in the middle a small hole. Use a bent paperclip or pin to press in there, then slide the cover off to the right, exposing the batteries inside.
Change your batteries and the resume using your safe.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


Customer: replied 6 months ago.
Have been able to open my safe thanks to you. Thank you for the assistance

You're very welcome!


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