Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

Bought a new Stack-on safe PS 1508, when trying to enter my

Customer Question
first new combination I forgot...
bought a new Stack-on safe PS 1508, when trying to enter my first new combination I forgot to let the door open. now it refused to accept any combination and lock himself for 5' and still after activating the reset bottom it doesn't work. what should i do?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: couple days, is new..
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 year ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
bought a new Stack-on safe PS 1508, when trying to enter my first new combination I forgot to let the door open. now it refused to accept any combination and lock himself for 5' and still after activating the reset bottom it doesn't work. what should i do?
Answered in 1 hour by:
1/7/2017
Electronics Technician: Jennifer Sheffer, Internet Researcher replied 1 year ago
Jennifer Sheffer
Jennifer Sheffer, Internet Researcher
Category: Consumer Electronics
Satisfied Customers: 11,896
Experience: researcher
Verified

Hello,

I wanted to let you know that someone has seen your question. We thank you for your patience.

I will opt-out so that the expert can answer .

Kind regards,

Rarewares

Ask Your Own Consumer Electronics Question
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago
A. Schuyler
A. Schuyler, Research Analyst
Category: Consumer Electronics
Satisfied Customers: 16,377
Experience: 30 years in research
Verified

Have you used the key to open the door?

Ask Your Own Consumer Electronics Question
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

And have you gone through the steps again one by one as outlined in the instructions? They are quite explicit and must be followed exactly. They are very fussy about this. If done incorrectly, you will need to wait at least 5 minutes before trying to reset the combination.

Here is another copy of the instructions if you don't have them:

http://s3.amazonaws.com/stack-on-production/downloads/135/PS-1514_PS-1515_PS-1520_PS-1508_PS1415-RTX_Instructions.pdf?AWSAccessKeyId=08CNY13ZYZNXTVEEJX82&Expires=1483815461&Signature=l1pBbjsgpyxml5%2F2ZJ%2FJxI%2BIX8o%3D

If that is still not working, you will need to call their Customer Service at 1-***-***-**** to see if there is a defect in your safe.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
I did it, it just doesn't accept new code, is there a factory code that need to be use for the first time use?
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

Only the factory can supply the factory code. If it were in the public domain, it would be general knowledge and any person could use it. That would make a safe about as "safe" as a bureau drawer.

If it isn't accepting a new code in spite of all your attempts, you will need to call Customer Service at Stack-On. They have the codes, but no one else does.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
Ok
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

Good luck with your safe, and hopefully the rest of 2017 will be smoother for you.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
To make sure I'm doing the right thing, when reset it, I just need to enter a new code for ex: 1234 and press the green bottom , correct?
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

That's correct. It should beep.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
far it was beeping red and locked for 5'
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

Okay, let's start at the beginning.

1. Remove the cap from the reset button and reset it. You should hear a beep.

2. With the door still open, enter your new security code and press the check key on the electronic touch pad. There will be 2 beeps and the green light should flash twice. This means the new code was entered successfully.

3. To verify that everything is working, BEFORE you close the door, enter the new security code and make sure that the locks are opening. If they aren't you need to start with #1 again.

Ask Your Own Consumer Electronics Question
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

Any luck?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
No
Electronics Technician: A. Schuyler, Research Analyst replied 1 year ago

Evidently there is something wrong with the safe. You will need to call customer service at Stack-On for additional help.

I will opt out since I cannot help you.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
Thx
Ask A. Schuyler Your Own Question
A. Schuyler
A. Schuyler
A. Schuyler, Research Analyst
Category: Consumer Electronics
Satisfied Customers: 16,377
16,377 Satisfied Customers
Experience: 30 years in research

A. Schuyler is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
My phone does not ring. out going works fine, and we get a
my phone does not ring. out going works fine, and we get a dial tone,but no ring. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Advise which firmware to download for Teac HDR2500T. 10
Please advise which firmware to download for Teac HDR2500T … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
We have had fixed line phones for many years, but I am now
We have had fixed line phones for many years, but I am now 86 yrs old and have a hearing problem on phones. I have had difficulty finding a phone from retail shops that ai can use. Do you know of a su… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have a brand new phone and am having difficulty setting
i have a brand new phone and am having difficulty setting date and time … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
How do I repair my Panasonic time clock in my KX-TG2356S
How do I repair my Panasonic time clock in my KX-TG2356S phone … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I bought a computer from you last year. Windows 10. Well I
I bought a computer from you last year. Windows 10. Well I decided to try to clean up some stuff. I found oodles of cookies attached to the computer. I deleted those. Upon inspection I have Office 365… read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I want to subscribe to the tennis chanel for 2 weeks. Sharp.
i want to subscribe to the tennis chanel for 2 weeks … read more
Harry
Harry
519 satisfied customers
I have a sentry V360. I disconnected the battery a time ago
I have a sentry V360. I disconnected the battery a long time ago and only used the key to open it. It has worked fine for years until last week. My wife closed the safe and she heard what sounded like… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Ph 0425 382 990. CSZ9RKR,serial noair conditioner bought
CSZ9RKR,serial no(###) ###-####air conditioner bought form good guys is not working … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
We have an older Panasonic VHS and DVD combination player.
HI. we have an older Panasonic VHS and DVD combination player. At present the VHS sides does not play, THE dVD side does not even open, and if it does, there is a danger of getting the DVD disk caught… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Kxtg4021 answering system. I cannot hear a caller, but he
kxtg4021 answering system. I cannot hear a caller, but he can hear me. The volume control on both the handset and the base station are turned up, and batteries in the handset are at about 1.35v. Is th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
How do i pair a Panasonic 6.0 plus, model kx-tg66453 phone
how do i pair a Panasonic 6.0 plus, model kx-tg66453 phone when the pairing has been lost … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,281 satisfied customers
I have two Roku,s Roku 2 and a new Roku Ultra. We are
I have two Roku,s Roku 2 and a new Roku Ultra. We are located in Mexico. When I bring up the sign in page it comes up in Spanish that I do not understand. We got the Roku 2 signed in with the help of … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
447 satisfied customers
I have a Mackie SRM650 powered monitor. Its been working
I have a Mackie SRM650 powered monitor. Its been working fine these past few years but suddenly the unit is exhibiting the following symptom. After turning the monitor on and sending signal through it… read more
Louie
Louie
Technician
Associate Degree
4,540 satisfied customers
I have a cybershot DSC-HX300 which my wife and I like very
I have a cybershot DSC-HX300 which my wife and I like very much. Recently when i attempt to down load photos, when I plug it in, it will not show up as a device and so I can not down load photos. Also… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
We currently are using the Spectrum for tv, internet and
We currently are using the Spectrum bundle for tv, internet and land line. The next billing is going up close to a million dollars a month. Would like to "cut the cable" but maintain land line and int… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
Where can I get a vhs/dvd combo repaired? Magnavox. 2016. My
My grandsons stuck their fingers in the dvd opening and ruined the door. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
My passcode does not work...I have a digital electronic safe
my passcode does not work...I have a digital electronic safe bearing serial #(###) ###-####. I had this open about 2 weeks ago but can't open it now … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x