How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

Why can't things be easy? I got an echo, and I need to

Customer Question

Hi. Why can't things be easy? I got an echo, and I need to connect to wifi in order to get the echo app. I have a username and password ***** wifi, but how the heck do I download it? and then download echo?
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: It's a sanyo flatscreen. About 53 inch
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I went online to the echo app store. There were so many things to choose from, I got confused. I saw the echo app, but it did nothing when I clicked on. Now I learned that my wifi isn't hooked up. I just got xfinity recently.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I just want to be able to have wifi and use my echo.
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Are you wanting to set up a new amazon echo (alexa/dot) device?