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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
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Call me at 510 223-6268 please please, th-42pd50u? 10 years

Customer Question

call me at(###) ###-#### please please
JA: What's the make/model of your device? How old is it?
Customer: th-42pd50u ? 10 years pansonic plasma
JA: How long has this been going on? What troubleshooting have you tried?
Customer: call me (###) ###-#### very poor speller
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no have him/her call me
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 months ago.

I've sent an optional phone support offer at your request. This is a separate and additional service which is not included in the initial fee, that is only for the chat.

If you prefer we can continue here in the chat format as well. Just let me know either way.

Customer: replied 9 months ago.
I would like a phone call. I would also like to cancel the chat fee. I stated in my first online effort to get
help that I wanted a call . not to use the chat system. I willing to pay one fee only.
Expert:  Nathan replied 9 months ago.

Sorry, the system does not work that way, the fees are cumulative, not one or the other.

You may accept the call offer I sent if you wish to proceed with that.

Customer: replied 9 months ago.
Then return the chat fee. you have not answered any quested. thus the chat fee has not been earned.
Expert:  Nathan replied 9 months ago.

We're all independent techs here, you may request that from the help page through the site.

If you want to chat instead I can help you under that fee.

This is a site policy, not mine, it is just how the process works.

Customer: replied 9 months ago.
Expert:  Nathan replied 9 months ago.

As I stated, I cannot do anything, you may handle that yourself from the account/help page.