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Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 14651
Experience:  20+ years in trade TV and Electronics
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My kindle seems to be nonfunctiional and i am looking for a

Customer Question

my kindle seems to be nonfunctiional and i am looking for a repair service
JA: What's the make/model of your device? How old is it?
Customer: it is in the other room and i will go get it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 10 DAYS AND 15 MONTHS
JA: Anything else you want the electronics expert to know before I connect you?
Customer: my kindle will get to instructions about hi fi and will not get to the next chapter of instructiions i also cannot make it move backward
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Anthony replied 6 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Expert:  Anthony replied 6 months ago.

Do you need anymore help with this please?