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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10921
Experience:  8+ years of professional experience
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I have a garmin vivo active hr watch, it is 4 weeks old the

Customer Question

I have a garmin vivo active hr watch
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: it is 4 weeks old the hr monitor is not registering a pulse or tracking with the graph like new. the heart beat" is displayed buy no numerical numbers
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two days none
JA: Anything else you want the electronics expert to know before I connect you?
Customer: it was working fine for the first three weeks ...started this mishap after charging last time
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If your Garmin Vivoactive watch and heart monitor is not working properly, and if it is only three weeks or so old since the date you purchased it, then it is probably defective within warranty, and as such eligible for Garmin's warranty repair service.

That may be engaged at

by clicking on the link to

file a claim

on that page in the 'Warranty' section.

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