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John, Engineer and electronic enthusiast for more than 12 years.
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I have just purchased Sennheiser HD 471G headphones for use

Customer Question

I have just purchased Sennheiser HD 471G headphones for use with a Bose Wave music system 3. The left hand headphone will not work unless I continue to press the central button in the device control. Sennheiser instructions on the web have proven to be inaccessible. Please help.
JA: What's the make/model of your device? How old is it?
Customer: Sennheiser HD 471G headphones Ord No. 506776. Purchased in JB Electronics Geelong 3 January 2017.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The headphones have never worked satisfactorily. Unsuccessfully, I have sought to download Sennheiser information from the web for over 2 hours. I am very disappointed.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No. The sound is flat and distant.
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Louie replied 7 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried the headphones on another device? ...say a cellphone?

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