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Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11865
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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I have two remotes for my Xfinity, but one has ceased

Customer Question

I have two remotes for my Xfinity, but one has ceased working, I replaced the batteries, but it still will not work, and it lights up, the other remote works fine, may I have another remote
JA: What's the make/model of your device? How old is it?
Customer: where do I find that on the remote
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It is a URC43351B-1-R C161601
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 9 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 9 months ago.

You can swap out your old or broken remote for a new one at a Customer Service Center near you.

You can also order a remote control to be shipped to you via UPS in a Self Installation Kit, though shipping fees will apply.