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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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I can't get my safe to open, even after I put in the code.

Customer Question

I can't get my safe to open, even after I put in the code.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Yes, I double checked the code. the make and model is (I think) Sentry Fire-Safe and 901. Not sure about these. I have had the safe for several years. The handle won't go down and the plunger is out.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have had this happen before. In the past, I have messed with it and eventually got it open. I doesn't want to work this time. It is really frustrating.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I can't think of anything
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question. When you enter the code, are you getting the green light and sound as if it is taking it?