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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I have a problem with a FIOS cable box, Motorola Model QIP

Customer Question

I have a problem with a FIOS cable box
JA: What's the make/model of your device? How old is it?
Customer: Motorola Model QIP 2500-3. About 7 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days ago. It showed error 4. I unpluged it and reconnected
JA: Anything else you want the phone expert to know before I connect you?
Customer: It now does nothing. The time doesn't show. The red message light is lit but I can't get to messages.
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Mike G. replied 9 months ago.

Sorry for the delay! A new design was put into place by the website that is blocking prompt replies to some customers. Regardless, I will do my best to provide you with excellent service. I have been helping people on this site since 2009. My main goal is to add you to the growing list of satisfied customers.

I see you were chatting with the site assistant. I am reviewing those details now and would like to hear from you asap so that I know you are ready to proceed.

NOTE: If you see a pop up for phone call service, it was not sent by me and I am not available by phone.