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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I use your co.'s yifi for my I-pad. since yesterday It's not

Customer Question

I use your co.'s yifi for my I-pad. since yesterday It's not working.
JA: What's the make/model of your device? How old is it?
Customer: I tried to reset but don't know user name/password.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I need help to reset my password/username. please help me!
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Could you find my password/username.
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 6 months ago.

Hi,
I'm sorry about the issue. Is your Apple iPad tablet asking for the Wi-Fi / wireless password? Or the Apple ID password? Or the Passcode? etc.?

Does your iPad let you open the Settings app icon?
What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,