How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I'm wondering if I paid for the Microsoft Office on my

Customer Question

Hi I'm wondering if I paid for the Microsoft Office on my desktop; I am unable to 'activate' it. It says is it not associated with my email address or my phone number. Sorry, I know I'm dumb.
JA: How old is the phone?
Customer: Its my Surface Pro, purchased in Sept.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've never used it before. I've tried activating, re-setting my Microsoft password *****
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just that this would be the first time I'm trying to utilize it; was it a short term license or???
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 6 months ago.

Hi,

I'm sorry about the issue. When you purchased your computer in Sept., did you also purchase Microsoft Office software?

Have you ever purchased any Microsoft Office software previously?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Tech replied 6 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,