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We have been trying to pay our Xfinity bill on line for a…

Customer Question
We have been trying...

We have been trying to pay our Xfinity bill on line for a few day but it just kicks us out saying Safari can't open the page. Not only that, could we switch the account number and bill payment to me? I would like to use direct payment? Thanks! Arlene Palmer

Technician's Assistant: What's the make/model of your device? How old is it?

Sorry don't know date but it is an Apple IMac

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

At least three days and we have checked the troubleshooting guide...we have rebooted. We have also tried accessing Xfinity in a number of ways and it is only accessible through my email. Once Xfinity comes up and the "here is your bill" is on display we push it and nothing happens.

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

No, other than we have had trouble paying online for several months. Sometimes it takes right away and then again we have to keep retrying for a number of days. This month nothing works. Thanks!

Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 3 hours by:
12/2/2016
Electronics Technician: John, Engineer and electronic enthusiast for more than 12 years. replied 1 year ago
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 14,634
Experience: I am here to help you!
Verified

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Please click here ===> https://customer.xfinity.com/#/billing/payment

Login and then follow the prompts to pay your bill.

You can also try from your phone, even from the web browser, or downloading the Xfinity App.

If that does not work, you can download Google Chrome browser on your Mac and pay from there, instead than using Safari. Let me know if you need help downloading Google Chrome.

Thank you,

====
Please let me know if you need more assistance by using the reply box below, I'm happy to discuss further. :) If not, please take a moment to rate my personal answer to you.

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Thank You and I wish you all the best. GOD Blessings!!!

John
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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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