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Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11732
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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Our tracking coller handheld says radio function is disabled

Customer Question

our tracking coller handheld says radio function is disabled frequency is not authorized for this location....what do we do?
JA: What's the make/model of your GPS unit? How old is it?
Customer: alpha 100 with t5 it is a couple of weeks old we have used it now can,t pick up collar
JA: What happened right before this popped up?
Customer: comes up when you turn it on
JA: What troubleshooting have you tried?
Customer: tried every setting we could find.. is it normal to say radio function is disabled
JA: Anything else you want the GPS expert to know before I connect you?
Customer: just want to connect dog collar to hand held
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 8 months ago.

Was this working previously? If so, did you upgrade the firmware since it was working? This can happen if the firmware for the wrong region was written to the device. It can also happen from something temporary, like electrical interference.