Electronics Repair Questions? Ask an Electronics Technician
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is the key you have the correct key?
Does it turn in the lock, in either direction? (Try both directions. If it does turn, perhaps it is in the locked position once you have turned it... so if the latch does not open the safe at that point, try turning the key back in the other direction, then try the latch again.)