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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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The batterry has died on my sentry safe and I can't get in

Customer Question

the batterry has died on my sentry safe and I can't get in using my key. I have to get in there by tomorrow
JA: What's the make/model of your device? How old is it?
Customer: a5781 au979977* sentry safe floor model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: tried using the key. can't find manuel
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the key you have the correct key?

Does it turn in the lock, in either direction? (Try both directions. If it does turn, perhaps it is in the locked position once you have turned it... so if the latch does not open the safe at that point, try turning the key back in the other direction, then try the latch again.)